Refund & Cancellation Policy
Bravy Inc.
Effective Date: 21 June 2026
This Refund & Cancellation Policy explains how billing, cancellation, and refunds work for the subscription services provided by Bravy Inc. ("Bravy," "we," "us," or "our"), including our VeraHelps product. It forms part of, and should be read together with, our Terms and Conditions of Service. Capitalized terms have the meanings given in those Terms.
1. All Fees Are Non-Refundable
Except where required by applicable law, all subscription fees and other charges are non-refundable. We do not provide refunds or credits for partial billing periods, unused time, or partially used periods, and no refund is owed if you cancel before the end of a paid term or stop using the Services.
2. You Can Cancel at Any Time
You may cancel your subscription at any time, with no cancellation fee. To cancel, either:
- manage your subscription in your account settings in the application; or
- email us at support@bravy.com and ask us to cancel.
Cancellation takes effect at the end of your current billing period. You keep full access to the Services until that period ends, and you will not be charged for any subsequent renewal.
3. Auto-Renewal
Subscriptions renew automatically at the end of each billing cycle (monthly or annual, as selected) at the then-current fees, unless you cancel before the renewal date. To avoid being charged for the next cycle, cancel before your renewal date. Once a renewal charge is made, it is non-refundable in accordance with Section 1.
4. Limited Exceptions
The only situations in which we may issue a refund or credit are:
- where a refund is required by applicable law or by the rules of a payment provider or app store through which you purchased;
- where you were charged in error due to a verified billing mistake on our side (for example, a duplicate charge); or
- where we choose, at our sole discretion, to grant a refund or credit in a specific case — which does not create any obligation to do so in other cases.
5. Billing Questions and Errors
If you believe you have been charged incorrectly, contact us at support@bravy.com within 30 days of the charge and we will review it promptly. Please do not initiate a chargeback before contacting us — we can usually resolve billing issues faster directly.
6. Contact Us
Questions about billing, cancellation, or this Policy: support@bravy.com, or Bravy Inc., 200 Continental Drive, Suite 401, Newark, DE 19713, USA.